Conditions of Use

Delivery


1. Deliveries to the UK take approximately 2-5 working days for standard delivery from when the order was placed.

2. All custom duties and taxes applicable within a foreign territory shall be the sole responsibility of the buyer.

3. Claims for shortages or damages will only be accepted if we are notified by e-mail within 28 days from the receipt of the goods. If an item arrives damaged or is incorrect then please return it within 28 days in its original packaging, accompanied by an explanation and customer details.

4. Invoices are sent with each order.

5. Postage costs will be given on the checkout page before you enter your card details. Postage costs will depend on the weight of the parcel.


Prices and Payments


1. All Prices include VAT.

2. Payment will be taken prior to the dispatch of goods.

3. All prices are in GBP (British Pounds) .

4. Non GBP payments will be converted from your currency to GBP by your credit/debit card company.


Refunds/Returns


1. If the product you ordered is not in stock then a full refund will be given. Refunds are done through our payment processor, and will be automatically transferred to the credit card used to purchase. We will send you an email to inform you that we have refunded your payment.

2. Goods can only be returned within 28 days of purchase and must be in the same condition they were delivered. A full refund of the card payment will be given but not for the delivery charge the customer has paid for sending the goods to us. If items are damaged or a mistake was made by UK Socks Ltd then the charge for posting items back to us will also be refunded.


Customer Complaints and Queries


We aim to respond to customer queries and complaints within two working days. All complaints are treated in the strictest of confidence, fairly and effectively.


Privacy


We value the privacy of our clients. Any information given at the time of the ordering and registering process will not be passed on to third parties for marketing purposes. We guarantee to comply with the standards, procedures and requirements laid down in the Data Protection Acts to ensure that the personal information you give is kept secure and processed lawfully and fairly. All customer email address will be added to our newsletter mailing list. Customers have the right to have their email address removed from our mailing list at anytime.


Additional Information


1. All information on our pages was correct at time of publication.

2. Although we try to keep all our photos up to date sometimes the packaging might differ from the image shown as manufactures regularly change and update their packaging.

3. All products are subject to availability.

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